Customer Agreement & Acceptable Use

Terms of Service

Effective Date: October 21, 2026 · Last Updated: October 2026

1. Acceptance of Terms

By creating a ThreadMiner account, accessing our dashboard, or running an automated discussion scan, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use our service.

2. Description of Service & Acceptable Use Policy

ThreadMiner is a social listening, market research, and public discussion monitoring SaaS platform designed for software teams. ThreadMiner helps teams monitor competitor sentiment, community discussions, and user feedback across public forums.

Strict Compliance & Anti-Spam Guarantee: ThreadMiner strictly does not provide, sell, enrich, or broker marketing lists, email databases, or private contact records. ThreadMiner does not facilitate unsolicited outbound marketing, automated commenting bots, bulk cold emails, or unsolicited direct messages. All monitored content is public community feedback accessed in full compliance with platform terms and robots.txt directives.

3. Platform API Compliance

ThreadMiner accesses public forum data strictly through authorized public APIs and complies with the terms of service of Reddit, X (formerly Twitter), Hacker News, and Quora. We respect community guidelines, robots.txt directives, and rate limits.

4. Billing, Merchant of Record & Refund Policy

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Subscriptions are billed on a recurring monthly or annual basis via Paddle. You may cancel your subscription at any time with one click from your customer billing portal or by contacting support.

14-Day Money-Back Guarantee: If within 14 days of your initial paid subscription you are not satisfied with ThreadMiner, simply email [email protected] or contact Paddle customer support for an unconditional 100% full refund.

5. Limitation of Liability

To the maximum extent permitted by applicable law, ThreadMiner and its operating entity shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the service or interaction on third-party platforms.

6. Company Information & Contact

ThreadMiner is owned and operated by Neoresume LLC.

For customer support, billing inquiries, or questions regarding these terms, reach us at:

Email: [email protected]
Operating Entity: Neoresume LLC
Merchant of Record & Reseller: Paddle.com Market Ltd