Refund & Cancellation Policy
Effective Date: October 2026 · Operated by Neoresume LLC
We want you to be completely satisfied with ThreadMiner. If within 14 days of your initial purchase you feel the product does not meet your needs, we will issue a full 100% refund — no questions asked.
1. Merchant of Record
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns and refunds.
2. How to Request a Refund
You can request a refund through either of the following channels:
- Email our support team at [email protected] with your account email or transaction ID. We process requests within 24 hours.
- Contact Paddle directly through your receipt email link or via paddle.net.
3. Subscription Cancellation
You can cancel your recurring monthly or annual subscription at any time with one click from your Dashboard > Billing settings.
Upon cancellation, you will continue to have full access to your paid features until the end of your current billing period. No further renewals will be charged.
4. Processing Timelines
Once a refund is approved by us or Paddle, it is processed immediately. Depending on your bank or card issuer, the funds typically appear back in your account within 3 to 7 business days.
Contact & Entity Information
ThreadMiner is operated by Neoresume LLC.
Support: [email protected]